Frequently Asked Questions
Everything you need to know about your premium audio gear and order process.
What is the standard shipping timeframe for audio interfaces?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Do you offer a warranty on professional studio hardware?
Yes, all hardware products come with a standard one-year limited warranty that covers defects in materials and workmanship under normal use.
Can I return a product if it doesn't fit my studio setup?
We offer a 30-day return policy for most items. Products must be in their original packaging and in like-new condition. Please note that activated software licenses are non-refundable.
What payment methods do you accept for high-end electronics?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying purchases.
How do I access the software bundles included with my hardware?
Once you register your hardware serial number through our desktop application, the included software and plug-ins will be automatically added to your account for download.
Do you provide technical support for setup and troubleshooting?
Absolutely. Our expert technical support team is available via email and live chat Monday through Friday to help you with installation, configuration, and any technical issues.